Single meditation classes, single sauna/salt cave sessions, and packs of multiples for either, expire 3 months from purchase date.
Monthly unlimited memberships expire 1 month from purchase date and yearly unlimited memberships 1 year after purchase date.
Monthly billed unlimited yearly memberships will auto-renew 12 months from the sale date unless they are cancelled online or by contacting our studio before that time.
Our 2 Week Unlimited Class Pass intro offer expires 14 days from purchase date
All meditation, salt cave, and sauna passes and packs become active the date of purchase.
All monthly and yearly memberships become active the date of purchase.
Gift card purchases can be made in studio, over the phone, or online through the link above
Gift cards do not expire. Please treat the card as cash. Any stolen gift cards will not be replaced. Gift cards cannot be exchanged or returned.
To redeem please visit us in studio with the physical card or give us a call and provide us with the number on the back so that we can add the amount to your account as a credit for use.
Gift cards cannot be redeemed online at this time.
Hoame is pleased to offer the following return/refund policy
Products
Customers who have purchased Products may return unused, unworn and unopened Products within 30 days for a full refund.
Gift Cards
All gift cards are final sale and cannot be returned or surrendered as cash
Private Sessions
All private sessions organized by Hoame are final sale and cannot be refunded.
Classes
Customers who have registered for a Class may cancel such Class and be entitled for a full refund if they provide at least 12 hours notice of the cancellation prior to the commencement of the Class by phone or they have cancelled through their Mindbody account. If a customer does not provide at least 12 hours notice of a cancellation or does not attend the Class, they will not receive any refund. For customers with Monthly and Unlimited memberships a $10.00 + HST late fee will be applied to each missed class if cancellation notice by phone or through the Mindbody account is not applied at least 12 hours prior to the commencement of the Class.
All sales of Meditation class passes, packs, and memberships are final sale and may not be returned or refunded except for the monthly billed contract for the unlimited yearly membership, which can be cancelled up to 10 days from the purchase date as long as it has not been used.
Sauna/Salt Cave
Customers who have registered for a salt cave or sauna session may cancel such a service and be entitled to a full refund if they provide at least 12 hours notice of the cancellation prior to the commencement of the service by phone or have cancelled through their Mindbody account. If a customer does not provide at least 12 hours notice of a cancellation or does not attend the service, they will not receive any refund.
All sales of sauna or salt cave packs/passes are final sale and may not be returned or refunded.
Workshops and Events
Workshops and events are all final sale but upon request to Hoame staff may be transferred to another client if Hoame is provided with 24 hours notice.
In order to cancel a particular Service purchase, Class or Workshop, you must do so through your Hoame Mindbody account using the “cancel” feature on the Sites or call the studio to have a Hoame employee cancel on your behalf.
