Classes
Customers who have purchased a single class may cancel their Class reservation and be entitled for a full refund if they provide at least 12 hours notice of the cancellation prior to the commencement of the Class by phone or they have cancelled through their Mindbody account. If a customer does not provide at least 12 hours notice of a cancellation or does not attend the Class, they will not receive any refund. For customers with meditation class packs who cancel within the 12 hour cancellation policy the class will go back on the account for use before the expiration date.
For customers with Monthly and Unlimited memberships a $10.00 + HST cancellation will be applied to each missed class if cancellation notice by phone or through the Mindbody account is not applied at least 12 hours prior to the commencement of the Class.
All sales of Meditation class passes, packs, Day at Hoame packages, and memberships are final sale and may not be returned or refunded, except for the monthly billed contract for the unlimited yearly membership, which may be cancelled up to 10 days from the purchase date as long as it has not been used.
Workshops and Events
Workshops and events are all final sale but upon request to Hoame staff may be transferred to another client if Hoame is provided with 24 hours notice.
In order to cancel a particular Service purchase, Class or Workshop, you must do so through your Hoame Mindbody account using the “cancel” feature on the Sites or call the studio to have a Hoame employee cancel on your behalf.
