Refund and Cancellation Policy
We understand that things get busy and that you may have to cancel on us from time to time. Hoame is pleased to share the following refund and cancellation policy for our Products and Services.
Products
Customers who have purchased Products may return unused, unworn and unopened Products within 30 days for a full refund.
Gift Cards
All gift cards are final sale and cannot be returned or surrendered as cash
Private Sessions
All private sessions organized by Hoame are final sale and cannot be refunded.
Classes
Customers who have registered for a Class may cancel such Class and be entitled for a full refund if they provide at least 12 hours notice of the cancellation prior to the commencement of the Class by phone or they have cancelled through their Mindbody account. If a customer does not provide at least 12 hours notice of a cancellation or does not attend the Class, they will not receive any refund. For customers with Monthly and Unlimited memberships a $10.00 + HST cancellation fee will be applied to each missed class if cancellation notice by phone or through the Mindbody account is not applied at least 12 hours prior to the commencement of the Class. For customers with 5-Class Packs a session will be deducted from your pack as if you had attended.
All sales of Meditation class passes, packs, and memberships are final sale and may not be returned or refunded except for the monthly billed contract for the unlimited yearly membership, which can be cancelled up to 10 days from the purchase date as long as it has not been used.
Sauna/Salt Cave
Please note clients who have purchased a single salt cave or sauna session may cancel their reservation and be entitled to a full refund if they provide at least 12 hours notice of the cancellation prior to the commencement of the service by phone or have cancelled through their Mindbody account. If a client does not provide at least 12 hours notice of a cancellation or does not attend the service, they will not receive any refund.
All sales of sauna or salt cave packs are final sale and may not be returned or refunded. If a sauna or salt cave session from a pack or pass is cancelled within the 12 hour cancellation policy it will go back on the account for use before the expiration date.
Workshops and Events
Workshops and events are all final sale but upon request to Hoame staff may be transferred to another client if Hoame is provided with 24 hours notice.
In order to cancel a particular Service purchase, Class or Workshop, you must do so through your Hoame Mindbody account using the “cancel” feature on the Sites or call the studio to have a Hoame employee cancel on your behalf.
