Refund and Cancellation Policy
We understand that things get busy and that you may have to cancel on us from time to time. Hoame is pleased to share the following refund and cancellation policy for our Products and Services.
Products
Customers who have purchased Products may return unused, unworn and unopened Products within 30 days for a full refund.
Gift Cards
All gift cards are final sale and cannot be returned or surrendered as cash
Private Sessions
All private sessions organized by Hoame are final sale and cannot be refunded.
Classes
Customers who have registered for a Class may cancel such Class and be entitled for a full refund if they provide at least 6 hours notice of the cancellation prior to the commencement of the Class by phone or they have cancelled through their Mindbody account. If a customer does not provide at least 6 hours notice of a cancellation or does not attend the Class, they will not receive any refund. For customers with Monthly and Unlimited memberships a $10.00 + HST cancellation fee will be applied to each missed class if cancellation notice by phone or through the Mindbody account is not applied at least 6 hours prior to the commencement of the Class. For customers with 5-Class Packs a session will be deducted from your pack as if you had attended.
All sales of Meditation class passes, packs, packages, and memberships are final sale and may not be returned or refunded except for the monthly billed contract for the unlimited yearly membership, which can be cancelled up to 10 days from the purchase date as long as it has not been used.
Sauna/Salt Cave
Please note clients who have purchased a single salt cave or sauna session may cancel their reservation and be entitled to a full refund if they provide at least 6 hours notice of the cancellation prior to the commencement of the service by phone or have cancelled through their Mindbody account. If a client does not provide at least 6 hours notice of a cancellation or does not attend the service, they will not receive any refund.
All sales of sauna or salt cave packs or packages are final sale and may not be returned or refunded. If a sauna or salt cave session from a pack or pass is cancelled within the 6 hour cancellation policy it will go back on the account for use before the expiration date.
Packages
All of sales of packages are final sale and cannot be refunded or returned.
Workshops and Events
Workshops and events are all final sale but upon request to Hoame staff may be transferred to another client if Hoame is provided with 24 hours notice.
In order to cancel a particular Service purchase, Class or Workshop, you must do so through your Hoame Mindbody account using the “cancel” feature on the Sites or call the studio to have a Hoame employee cancel on your behalf.
Mental Health Certifications
We reserve the right to cancel or postpone workshops due to under-enrolment, instructor illness or inclement weather. If a workshop is cancelled, you may transfer to another workshop or receive a full refund. Refunds will only be provided in the event we have cancelled a workshop. We understand that circumstances may arise which prevent one from attending one’s training session.
We are pleased to share the following cancellation policy for all of our training sessions: Customers cancelling with 14 days notice or more prior to the start date of the course are entitled to a refund, forfeiting $25.00 as the cancellation fee. (NO EXCEPTIONS) Customers cancelling with less than 14 days’ notice are NOT entitled to a refund. The options are: 1) Transfer to another training at the time of cancellation, incurring a $25.00 transfer fee. 2) Receive a credit on file to apply toward any future training, with a $25.00 transfer fee. (in case of emergency, exceptions may be made. Please contact customer service. A doctor's note may be requested). Once the credit has been redeemed and an additional cancellation/transfer is made, the money will be placed as another credit on file, cannot be refunded, and an additional $25 fee will apply. Trainees requesting to transfer to another course at any time will incur a $25.00 transfer fee.
