Please ensure you arrive at the studio 10-15 minutes before your class or service. Upon arrival at our studio you will be greeted by our friendly front desk team who will check you in for your service or direct you to our self-serve tablet if your have already paid for your class.

Guests will be asked to remove their shoes at the front door and carry them back with them to store in our locker area.

We are a quiet space so we ask all guests to speak quietly with staff and other guests in all areas of the studio out of respect for classes and services in session.

At this time we are cashless! We currently accept all major credit cards in studio, over our Mindbody booking software, and over the phone.

While we encourage all guests to completely unplug during their time with us cellphones are allowed to be used mindfully and respectfully in our living room area on silent mode. We do not permit laptops or tablets to be used in our studio and guest wifi is not available.

Before heading in for a salt cave session or a class devices of any kind must be locked up in your locker. Devices are permitted in the sauna as this is a private space.

Guests ages 17+ are welcome to attend any of our classes or services.

Guests ages 13-16 must be accompanied with a parent and may attend classes only at this time.

Refund and Cancellation Policy

We understand that things get busy and that you may have to cancel on us from time to time. Hoame is pleased to share the following refund and cancellation policy for our Products and Services.

Products
Customers who have purchased Products may return unused, unworn and unopened Products within 30 days for a full refund.

Gift Cards

All gift cards are final sale and cannot be returned or surrendered as cash

Private Sessions

All private sessions organized by Hoame are final sale and cannot be refunded.

Classes

Customers who have registered for a Class may cancel such Class and be entitled for a full refund if they provide at least 12 hours notice of the cancellation prior to the commencement of the Class by phone or they have cancelled through their Mindbody account. If a customer does not provide at least 12 hours notice of a cancellation or does not attend the Class, they will not receive any refund. For customers with Monthly and Unlimited memberships a $10.00 + HST cancellation fee will be applied to each missed class if cancellation notice by phone or through the Mindbody account is not applied at least 12 hours prior to the commencement of the Class. For customers with 5-Class Packs a session will be deducted from your pack as if you had attended.

All sales of Meditation class passes, packs, packages, and memberships are final sale and may not be returned or refunded except for the monthly billed contract for the unlimited yearly membership, which can be cancelled up to 10 days from the purchase date as long as it has not been used.

Sauna/Salt Cave

Please note clients who have purchased a single salt cave or sauna session may cancel their reservation and be entitled to a full refund if they provide at least 12 hours notice of the cancellation prior to the commencement of the service by phone or have cancelled through their Mindbody account. If a client does not provide at least 12 hours notice of a cancellation or does not attend the service, they will not receive any refund.

All sales of sauna or salt cave packs or packages are final sale and may not be returned or refunded. If a sauna or salt cave session from a pack or pass is cancelled within the 12 hour cancellation policy it will go back on the account for use before the expiration date.

Packages

All of sales of packages are final sale and cannot be refunded or returned.

Workshops and Events

Workshops and events are all final sale but upon request to Hoame staff may be transferred to another client if Hoame is provided with 24 hours notice.

In order to cancel a particular Service purchase, Class or Workshop, you must do so through your Hoame Mindbody account using the “cancel” feature on the Sites or call the studio to have a Hoame employee cancel on your behalf.

We begin our guided meditation classes and public salt cave sessions on time and ask that you arrive at least 10-15 minutes prior to start time so you can put your belongings away and relax before we take you in. Latecomers will not be permitted in classes or salt cave sessions out of respect for those already in attendance.

For any clients who are late and do not make it into their class or service they will not receive a refund for their missed session. For monthly and yearly members, a late fee of $10 + HST for every missed class will apply.

If you are running behind for a sauna session please notify us with a call. You will be able to use the room for the remaining time in your session without extension.

Unlimited meditation classes for the month in addition to 20% off of single sauna and salt cave bookings and workshops!

Unlimited meditation classes for the year in addition to 20% off of single sauna and salt cave bookings and workshops!

Yes! Your first 30 or 60 minute class with us is half off and we also have a 2 Week Unlimited Class Pass for purchase at $45. Both of these options a great way to dip your toe into meditation.

We love friends! To sign up a friend they will need their own account and profile which they will use to sign in and book the same class or service that you have signed up for. If you are looking to book the salt cave for multiple people please give our studio a call and our staff will confirm how many spots are available.

At this time our studio uses essential oils and a few other natural scents to aid in relaxation. If you have any sensitivities to scents please make our staff aware and they will be able to advise on where you will encounter them.

In order to be on a waitlist for a class/event you must pay in full at the time of sign up. If you admitted to a class/event you will be notified via email or phone call with as much advance notice as we are able to give from the time of the initial cancellation.

If a student does not sign in at the studio 5 minutes prior to the start of the class/event they risk forfeiting their spot to an available waitlist attendee who is waiting in studio at that time. Any present waitlist attendees will be admitted to the class in the order of sign up.

All meditation, salt cave, and sauna passes and packs become active the date of purchase.

All monthly and yearly memberships become active the date of purchase.

Our main entrance, locker area, washrooms, and living room space are all accessible. If you have specific accessibility needs and would like to attend a class, salt cave, or infrared sauna session, please give us a call ahead of time or email info@hoame.ca so we can determine how best to accommodate and ensure you have a wonderful experience.